Troubleshooting

  1. How to remove lipstick from your glassware

    How to remove lipstick from your glassware

    Most pubs want to attract as many women as possible to drink within their establishments. More women will usually encourage more men (more drinks sold) and an envious pub atmosphere that every publican wants to achieve.

    Having more women at your premises consequently increases the amount of lipstick stains. This can potentially lead to drain on profits caused by replaced drinks. Banning lipstick however is not a viable option so what can be done about these stubborn stains being discovered on your wine glasses, champagne flutes, and even beer glasses.  

    If you follow some of these simple tips removing undesired lipstick stains from your wine (or beer) glasses will no longer need to be a troublesome task.

    Homebrew techniques:

    1. Rubbing salt can be gently rubbed into tougher stains will help remove the stain. These can then be washed in your glasswasher as usual.
    2. Similarly, Non-toxic Oxyclean diluted
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  2. Tannin Problems

    Tannin Problems

    What is Tannin?

    Tannin is a chemical that naturally exists in tea and coffee as well as wine and other alcoholic beverages. It can stain crockery and leaves a messy brown ring around mugs and splotchy marks on saucers. A common misconception is that bleaching will make the stains go away, but it only makes them invisible, it doesn't remove the stain. The stain is still in the glass or cup and will affect beer head retention and will affect the drink taste and customer experience.

    Build-up of the tannin can occur over a period, and will be even worse is the glasses aren't pre-washed. The glass washer machine will start to loosen the tannin at around 60°C, but when the hot rinse occurs at around 90-100°C it bakes back onto the crockery and makes the marks harder to remove and more stubborn. This can be further exacerbated by a lack of rinse aid if you think your machine isn't using enough rinse aid, you can

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  3. Pink Slime Build Up on Machine Interior

    What causes Pink Slime to build up inside your machine?

    Pink or orange slime can build up within your machine during normal usage. This is perfectly normal and simple to clean, although can be a sign that chemical dosage is slightly higher than it should be.

    What should you do?

    It is a good housekeeping practice to wash out your machine once a week with a chemical such as JPC1 Defense Liquid Cleaner Sanitiser from Jeyes Professional. Simply wipe down the inside of the machine and then perform an empty wash cycle to rinse it away. Refurb powder can also help with this.

    JPC1

    Bleach used to be used to clean the inside of the machine, but this is no longer advised because it can hide tannin stains by turning them white but leaving them on your crockery. Long term, chlorinated problems can reduce the life of your machine by

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  4. Basic Fault Finding

    The following are some generic troubleshooting solutions to common issues that might occur with most machines. Please check the instruction manual that came with your machine for specific troubleshooting instructions for your own machine.

    Machine will not empty

    A – Does the Machine have a drain pump fitted?

    Hold the waste pipe in the air, and remove the drain plug. Lay pipe straight on the floor into a drain or dish and see if anything comes out. If nothing does, the drain pump will need to be dismantled.

    Remove the bottom, front cover of the machine. The drain pump is connected to the machine below the drain pump, undo the circlip and pull the drain pump towards you, disconnecting the two wires from the back of the drain pump. Remove the three screws holding the front of the pump in place and remove the blockage from inside the pump. Then replace the drain pump.

    You might need to press the reset button, which is located near the back of the

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  5. Glass Conditions & the Effect on Quality of Beer Pints

    The following images are taken from an experiment by one of our supplies, examining the effects of limescale, lip stick, excessive rinse aid, heat and dirty glass washers on the quality of beer in glasses. They all use lager poured into a 'head retainer' glass, which has nucleation points etched into the base of the glass to promote foam generation.

    Good Clean Glass

    Good Clean Glass

    With a clean glass, you can see a crisp, clean 1cm tall head at the top of the glass, which is retained for a decent period of time. The lager is fizzy to taste, and the gas release is controlled. 15 minutes later:

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