Delivery Promise

We offer a next-day delivery service on over 65% of our product range when shipped to Zone 1 (UK Mainland). Our privately-owned stock and distribution centre (located on the outskirts of London) enables us to pick and fulfil most orders as soon as they are placed, dispatching to the customer the same day.

Note:
The estimated lead time for each product is advertised on the product page so look out for the availability badge. Our current service level indicates 95% of orders reach the customer within this time.

Delivery Promise Badges

Free Delivery

Customers will qualify for our free next-day delivery service where the sub-total of the order (before taxes) is greater than £50.00. All deliveries below this value will be subject to an additional charge. In some cases, an additional geographic surcharge may still be applied to an order if the delivery address falls in part of our additional charge zone, even where the sub-total of the order is greater than £50.00. Please see our charge table below for zones affected and rates charged.

  • If your order value is below £50 then Delivery will be charged at £6.25
  • If your order value is below £25 then Delivery will be charged at £8.25

 

Large Appliances

When shipping all heavy catering equipment and large appliances (such as commercial dishwashers) we ship all items using pallets and use a suitably equipped freight provider to deliver the service. This ensures that equipment reaches our customers without damage. For any parcel that exceeds 30kg in weight, our carriers will require assistance when delivering to your premises.

 

Additional Information

  • Delivery times are between 07:00 to 18:30.
  • You will need to be in to sign for your delivery.
  • Orders shipped to Zone 2, Zone 3 and Zone 4 are shipped on a 48-hour service.
  • Two delivery attempts will be made before goods are returned to the local depot for collection
  • For further information on delivery, please see our terms and conditions of sale.

 

Additional Services

We offer a number of additional services that can be purchased alongside our standard Next Day Delivery Promise. Please speak to our customer service agents when placing your order:

  • Booking in Service - for corporate accounts that require timed and prior booking
  • Timed Delivery - for customers wishing to book a specific delivery time
  • Saturday Delivery - weekend services before and after 12pm
  • Same Day Delivery - for account customers and local deliveries (within 100 miles of our Distribution center)

ZoneGeographic Surcharge

Zone 1 - UK Mainland

UK Mainland including Wales & Industrial Scotland

FREE

Zone 2 - Highlands & Islands

HS, IV1-51, IV55-56, KW1-14, PA20-78, PH19-44, PH49

£16.60

Zone 3 - Northern Ireland

BT

£21.00

Zone 4a - Isle of Wight

PO30-41

£6.35

Zone 4b - Other Islands

Guernsey (GY), Isle of Man (IM), Jersey (JE), Orkney (KW15-17), Shetland Mainland Only (ZE) 

£20.00
Delivery Rates
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